But is it pretty useless?

Stop guessing what’s wrong with your website. And let us audit it and make sure it’s working as hard as you do!
Our UX/UI Website Audit gives you a clear, expert-led breakdown of what’s working, what’s not, and where you’re leaving money on the table. Moreover, it’s all backed by data and best practice
UX Website Audit
Discover what’s holding your website back – and fix it.
Does your website look great but still struggle to convert? Or maybe you’re not sure why as a result, users are bouncing, not buying, or never getting in touch?
A UX Website Audit is your starting point for turning browsers into buyers, leads into loyal customers, and frustration into frictionless experiences.
What is a UX Website Audit?
A UX Website Audit allows us to dive into how people interact with your website. As a result, it uncovers pain points, poor design choices, and technical friction that stops visitors from taking action.
At Back9, we review your website from both a User Experience (UX) and User Interface (UI) perspective — and we back our findings with real-world insights and data.
What We Review in a UX Website Audit
We combine expert analysis with proven best practice to assess:
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Site structure, navigation and menu flow
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Mobile usability and responsiveness
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Site speed and technical performance
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Conversion pathways and user journeys
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CTA (Call-to-Action) clarity and effectiveness
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Visual hierarchy, spacing, and content layout
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Accessibility basics (contrast, readability, alt tags)
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Analytics and heatmap data (where available)
Depending on the level of audit you’ll receive anything from a basic report to clear, actionable report highlighting what’s working, what’s not, and subsequently, what to prioritise next.
Why a UX Website Audit Matters
Firstly, first impressions count. Secondly, if users can’t quickly find what they’re looking for, or if the design lacks trust and clarity, then consequently, they’ll leave.
A UX Website Audit helps you:
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Reduce bounce and exit rates
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Increase enquiries or sales
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Build credibility and user trust
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Uncover hidden conversion blockers
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Make smarter design and content decisions
This isn’t just a checklist… It’s a strategic tool for growth.
Why Choose Back9?
Firstly, we don’t just make websites look better. Above all, we make them perform better!.
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Growth-Driven Design experts
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NZ-based team with national reach
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Certified Google Partner
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Full in-house UX, SEO, design and dev team
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Transparent, no-BS advice and clear reporting
Whether you’re in Auckland, Wellington, Christchurch, or Southland, in short, we’ve got you covered.
Phil Robinson, Founder - Back9 Creative
Lite UX Website Audit
Best suited for smaller websites, or similarly, for larger sites wanting a focused review of specific areas.
This entry-level UX Website Audit is ideal when you want a targeted assessment of key pages or components. Whether it’s a single landing page, a conversion funnel, a form experience, or a call-to-action block, we zero in on what matters most to your user journey.
In short, you’ll receive:
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A review of up to 5 key pages or sections
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Expert feedback on layout, clarity, and user interaction
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Focused analysis of forms, CTAs, or landing pages (your choice)
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A prioritised list of practical recommendations
- 30-minute strategy session to walk through findings
Standard UX Website Audit
Ideal for business websites ready to optimise key journeys and as a result, lift conversions.
This audit provides a comprehensive overview of your website’s performance from a user perspective. We assess how well your design supports your goals, across both mobile and desktop. That’s so we can see how easily users can navigate your key conversion paths.
It’s designed to uncover bottlenecks, drop-off points, and missed opportunities, with practical fixes that as a result (hopefully) won’t require a full rebuild.
In short, what’s included:
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Full UX and UI analysis of up to 15 key pages
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Desktop and mobile experience comparison
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Review of navigation structure and user flow logic
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Heatmap (or scroll/click tracking) analysis if available
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Landing page and homepage conversion audit
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Form and CTA behaviour review across funnel stages
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Annotated screenshots with insights and issues highlighted
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Prioritised list of improvements across quick wins and high-impact changes
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30-60-minute strategy session to walk through findings
Advanced UX Website Audit
Best for high-traffic, eCommerce, or enterprise websites needing deep strategic insight.
This audit is designed for digital teams who want data-backed UX direction, strategic clarity, and insights that for instance, directly align with business goals. We combine UX heuristics with user behaviour data, and if available, run light user testing to validate key decisions.
It’s also ideal for businesses planning a Growth-Driven Design cycle or major rebuild — giving you a roadmap to scale smarter, not just redesign.
In short, what’s included:
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Comprehensive UX/UI audit of your full website or priority zones
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User journey mapping for key audience segments
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In-depth analytics review (GA4 or similar) with conversion path tracking
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Heatmap and session replay review (Clarity, etc.)
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A/B test opportunities and CRO insights
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Accessibility and compliance check (AA-level basics)
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Competitor UX benchmark comparison
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PDF audit report with visuals, priorities, and recommendations
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GDD-aligned roadmap with phase-by-phase improvement planning
- In addition, we’ll provide a 60-90-minute strategy workshop to debrief findings and shape next steps
Ready to Get Started?
To sum up, Stop guessing why your website isn’t performing. And as a result, start uncovering the real reasons. Whether you’re struggling with low conversions, confusing user journeys, or just want to know if your site is helping or hurting your business, a UX Website Audit is the first step.
We’ll show you what’s working, likewise, what’s not, and exactly where to focus your time, energy, and budget for the biggest impact.
Request your UX Website Audit today! and let’s subsequently start turning your website into your hardest-working sales tool. Or in other words, the 24/7 employees you didn’t know you needed.
Feel free to fill out the form, Book a Free Discovery Call, or similarly, call us on 0800 BACK9 to chat with our team.