Last updated:12.06.25
Back9 Creative is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy outlines how we collect, use, store, and protect your personal information.
1. Who We Are
Back9 Creative is a digital agency based in New Zealand. We provide website development, design, digital marketing, and related services.
Our contact details:
Privacy Officer: Phil Robinson
Email: privacy@back9.co.nz
Phone: 03 214 2223
2. What Information We Collect
We may collect and hold personal information including but not limited to:
- Your name and contact details (email, phone number)
- Company or business name
- Website and digital asset details
- Communications with us (emails, chats, support requests)
- Analytics data such as IP address, device, and browsing behaviour (via tools like Google Analytics and Meta Pixel)
3. How We Collect It
We collect your personal information when you:
- Visit our website
- Submit a form (e.g., quote requests, newsletters)
- Contact us directly (email, phone, online chat)
- Interact with our digital marketing campaigns
- Use any of our services
We may also collect data from third-party tools we use to analyse web traffic and performance.
4. Why We Collect It
We collect and use your information to:
- Provide services and support
- Respond to enquiries and send proposals
- Communicate with you about projects and updates
- Improve our website, content, and digital marketing
- Comply with legal obligations
5. How We Store and Protect Your Information
Your data is securely stored using third-party platforms and cloud services. We take reasonable steps to protect your information from loss, unauthorised access, modification, or disclosure.
Access to personal information is limited to authorised staff, and data is retained only as long as needed for its purpose (or as required by law).
6. Disclosure of Information
We may share your personal information with:
- Trusted third-party providers (e.g., hosting, analytics, email platforms)
- Subcontractors or consultants assisting in service delivery
- Legal or regulatory authorities if required to do so
We do not sell your information to third parties.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of that information
- Ask questions or raise concerns about your privacy
To do so, contact our Privacy Officer using the details provided above.
8. Cookies and Website Tracking
We use cookies and third-party tracking tools like Google Analytics to understand how visitors use our site. You can manage or disable cookies through your browser settings.
9. Data Transfers (if applicable)
Your data may be stored or processed by cloud-based services located in other countries. Where this occurs, we take reasonable steps to ensure your data is protected in line with New Zealand privacy standards.
10. Updates to This Policy
This policy may be updated from time to time. Changes will be reflected on this page with a new “last updated” date. We encourage you to review this policy periodically.
Read full terms and conditions here