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App Development Archives - Back9 Creative

Developing a Successful Mobile App: A Growth-Focused Guide

A well-built app can boost engagement, drive loyalty, and open up new revenue streams. But how do you make sure it’s built right for a successful mobile app?

That’s where Growth-Driven Design (GDD) comes in. GDD is not about getting the first iteration (MVP) perfect! The reality is that no software, app or website is ever perfect! GDD is all about starting smart, learning fast, and improving constantly. There’s no “set and forget” builds here—just ongoing improvement and growth, backed by real data.

Know Your Audience. Build for Them.

You can’t build something great if you don’t know who it’s for. Understanding your users—and what they want—is the foundation. From there, it’s about making sure every tap, swipe, and screen feels effortless.

Great performance isn’t just nice. It’s essential. People drop apps that don’t deliver. Fast.

So, your app needs to work hard for your business and even harder for your users.

Back9-website-Banner-CTA-image-for-How-much-does-a-mobile-app-cost

Why Mobile Apps Matter More Than Ever

In a fast-paced digital world, mobile apps are your direct link to customers. They’re personal, always-on, and can build serious brand loyalty.

Done well, apps:

  • Improve customer experience
  • Boost visibility
  • Unlock new ways to earn

Plus, the data can you collect? That’s Gold… Priceless Gold! That’s not in a creepy way either. You need to collect the data ethically and use it wisely. Data helps you continually evolve and build on your user experience (UX). It helps you tailor offers, fine-tune the experience, and make smarter decisions.

Growth-Driven Design: Build, Learn, Grow

The traditional design process for websites, apps and software is broken! Forget the old-school way of building apps. Growth-Driven Design (GDD) is where it’s at. Nothing is ever going to launch perfectly, at the pace the digital world moves. Taking 3-6 (or more) months to launch is costly, because so much will change over that time. It’s a bloody competitive landscape so launch fast and improve based on real live user data, instead of building based on assumptions!

Here’s why it works:

  • You start with what matters most.
  • You improve constantly, based on real user feedback.
  • You reduce risk—no big upfront bets.

Don’t get me wrong, you still need to launch a solid product – there are no shortcuts – with apps and software, there are also (often) no second chances. Therefore, a delicate balance of UX/UI Design and understanding your user’s needs at a base level is crucial.

If you can find this balance, it’s user-focused, data-backed, and flexible. You’re not guessing what people want—you’re building what they actually need.

Connect Your Business Goals to App Features

If your app doesn’t serve your goals, why bother?

Start by asking: What do we want to achieve? More sales? Better support? Higher retention?

Then make sure every feature supports that. Keep it focused. Keep it aligned.

User Experience Isn’t Optional—It’s Everything when creating a successful mobile app

As mentioned before, the app still needs to work for people. If your app is hard to use, it’s not going to last long on anyone’s phone.

The design should guide users, not confuse them. It should look great, but more importantly, work great.

Make it intuitive. Make it responsive. And always—always—test it on different devices.

And remember, the work doesn’t stop after launch. Keep improving.

Native, Hybrid, or Web? What’s Right for You?

You’ve got options. Each with pros and cons.

  • Native Apps: Best performance, best experience—but they’ll cost you more to build and maintain.
  • Hybrid Apps: Faster to market, more cost-effective, and you can hit multiple platforms at once.
  • Web Apps: Budget-friendly and easy to update, but they won’t have that same “native feel.”

It comes down to your goals, your budget, and how quickly you want to move.

Know the Market. Know the Competition.

Before you dive in, do the homework.

What do your users want? What are your competitors offering?

Find the gaps. Then make sure your app stands out.

Watch the trends too—staying relevant means staying informed.

The App Development Journey: From Idea to Reality

It all starts with an IDEA. Literally.

We use our I.D.E.A. framework—Imagine, Design, Execute, Amplify—to guide the entire app development process. It’s about starting smart, building efficiently, and setting things up for continuous growth.

1. I = IMAGINE

This is where it all begins.

  • What’s the big idea?
    What problem are you solving? What opportunity are you tapping into? Get crystal clear on the app’s purpose and the value it delivers to your users.
  • What’s the plan to bring it to life?
    We map out the strategy. This includes understanding your target audience, defining your business goals, and setting clear objectives for the app.
  • What’s your Minimum Viable Product (MVP)?
    You don’t need to build everything all at once. Start with the essentials—the core features that get you to market quickly and deliver real value from day one. We focus on launching fast, learning fast, and growing smarter.

2. D = DESIGN

Now we bring it to life visually.

  • User Experience (UX)
    We craft the journey your users will take. Every screen, every interaction—it all needs to feel intuitive and seamless. Great UX keeps people coming back.
  • User Interface (UI)
    It’s got to look good too. The design should reflect your brand and resonate with your users. Clean, modern, and engaging.
  • Prototyping & Feedback
    Before we build, we test the design with real users. What works? What doesn’t? This step saves time and money down the track.

3. E = EXECUTE

Here’s where the real building happens.

  • Development
    We turn the designs into a working app. Whether it’s native, hybrid, or web—we choose the right tech to suit your goals.
  • Testing
    No one likes buggy apps. We rigorously test for performance, usability, and security to make sure everything runs smoothly.
  • Launch
    Ready to go? We help you roll out your app to the world—with a plan to maximise visibility and adoption from day one.

4. A = AMPLIFY

This is where most stop—but not us.

  • Analytics & Reporting
    What gets measured gets improved. We track key metrics—downloads, engagement, retention—so you always know how your app is performing.
  • Continuous Improvement
    The launch is just the start. We monitor, learn, and adapt. Using real user data and feedback, we fine-tune features, fix what’s not working, and double down on what is.
  • Add New Features
    As your users grow, so do their needs. We plan for future updates that keep your app relevant, competitive, and useful.
  • Marketing & User Engagement
    Amplify also means getting your app in front of the right people. From ASO (App Store Optimisation) to targeted marketing campaigns—we help you grow your user base.

    Plan smart. Work with a good team. And have a solid launch strategy.

    Agile and Iterative: Move Fast. Learn Faster.

    Agile isn’t just a buzzword—it’s a sound development method. And, it’s how you build successful mobile apps.

    Small releases. Quick feedback. Constant tweaks.

    It’s flexible. It’s collaborative. And it keeps you moving in the right direction.

    Earlier in the article, we spoke about data and the importance of collecting and using it ethically. Your users trust you with their data. Don’t let them down.

    Use strong security. Encrypt everything. And make sure your app complies with the law—privacy policies, terms, all of it.

    If you need to, get expert advice around the privacy act in NZ. It’s worth it.

    Get Your Mobile App Seen: Marketing That Works

    You’ve built it. Now let people know.

    • Nail your value proposition.
    • Use social to create hype.
    • Work with influencers to spread the word.
    • Optimise your app store listing (ASO).

    Marketing isn’t an afterthought—it’s part of the plan. You should cover this off in the IMAGINE piece of our IDEA framework

    After Launch: Keep Improving

    Launch day isn’t the finish line, as mentioned above. It’s just the start. This is where you begin to Amplify your MVP, and start to turn it into a successful mobile app!

    Track your metrics. Listen to your users. Update regularly.

    • What’s working?
    • What’s not?
    • What’s next?

    Keep asking these. Keep growing.

    Data + Feedback = Better Apps

    Data tells you what’s happening. Feedback tells you why.

    Together, they show you where to go next.

    Use them. Don’t guess.

    Updates Show You Care

    Regular updates keep your app fresh. They show users you’re paying attention.

    New features. Bug fixes. Security patches. It all matters.

    Stay responsive. Stay relevant.

    Find the Right Team. Build Something Great.

    When developing a Successful Mobile App, the right app development partner makes all the difference.

    You want a team that gets your vision, brings the skills, and is with you for the long haul.

    Collaboration is key. Communication is everything.

    With the right crew, and the right methodology (Growth-Driven that is 😉) your app won’t just launch—it’ll thrive.

    Choosing the Right Mobile App Design Agency

    If you’re not in the the mobile app development space, then let me tell you, a well-designed mobile app can be a game-changer, boosting brand visibility, enhancing engagement, and driving sales. But creating a seamless, user-friendly app takes more than just good ideas—it requires smart design, technical skill, and a deep understanding of user behaviour.

    That’s where choosing the right mobile app design agency matters. The right team will take your vision and turn it into an app that looks great and functions effortlessly. But with so many agencies out there, how do you decide?

    What Really Matters When Choosing a Mobile App Design Agency?

    Experience isn’t everything. While a long track record might be reassuring, a capable, forward-thinking team can deliver exceptional results even without an extensive app portfolio. Here’s what to prioritise:

    1. Creative Problem-Solving – Apps solve problems. Look for an agency that asks smart questions and suggests innovative solutions rather than just following instructions.
    2. User-Centric Design – A great app isn’t just beautiful; it’s intuitive, functional, and built for a seamless user experience.
    3. Clear Communication & Collaboration – Your agency should be a partner, not just a service provider. Open communication ensures your vision is properly executed.
    4. Technical Capability – Whether it’s iOS, Android, or cross-platform, your agency should have the technical expertise to deliver a robust, scalable app.
    5. Process & Execution – A structured process means fewer surprises. Ensure they follow a defined strategy from discovery to launch.

    Understanding the Mobile App Design & Development Process

    A well-planned approach makes all the difference. Expect your agency to guide you through these key phases:

    • Discovery & Strategy: Understanding your goals, audience, and app functionality.
    • Wireframing & Prototyping: Laying out user flows and creating interactive prototypes.
    • Design & Development: Building a visually appealing, high-performing app.
    • User Testing & Refinement: Iterating based on real feedback to perfect the experience.
    • Launch & Support: Ensuring a smooth rollout with ongoing updates and improvements.

    The best apps evolve with technology and user expectations. A great agency stays ahead of the curve, incorporating modern design elements like:

    • Cross-Platform Compatibility – Ensuring your app performs seamlessly on iOS, Android, and beyond.
    • UX/UI Design Best Practices – Prioritising usability, accessibility, and intuitive navigation.
    • Emerging Tech – AI, automation, and interactive features that keep your app competitive.

    Budgeting & Timelines

    How much does an app cost? Well, how long is a piece of string. But seriously, whilst from our experience it is very hard to lock down a price when it comes to Mobile App Design. A reliable agency will however, be as transparent as possible about costs and realistic about deadlines.

    • Clear Pricing Structure: No hidden fees—just upfront clarity on what you’re paying for.
    • Realistic Timelines: A strategic roadmap with defined milestones ensures steady progress.

    Post-Launch Support & Growth

    Your app doesn’t stop evolving once it’s live. Ongoing updates, maintenance, and scaling opportunities are key to long-term success. Look for an agency that offers:

    • Regular Updates & Fixes: Keeping your app running smoothly.
    • Scalability Planning: Preparing for growth and new feature integrations.

    Making the Right Choice for you

    Choosing a mobile app design agency isn’t just about finding the best price, the biggest name or longest track record—it’s about finding a team that understands your goals, collaborates effectively, and has the skills to bring your app to life. At Back9 Creative, we believe in smart design, intuitive functionality, and a process that delivers real results. Let’s build something great together.

    UX Revolution: User-Centric Design

    In today’s competitive software landscape, a great user experience (UX) isn’t just a nice-to-have—it’s a critical differentiator that can make or break your product’s success. As we navigate an increasingly digital world, user-centric design has emerged as a key driver of innovation, customer satisfaction, and ultimately, business growth. Let’s explore how this approach is transforming the software industry and why it should be at the heart of your development strategy.

    The Business Case for User-Centric Design

    The numbers speak for themselves:

    • Forrester has shown that UX investments do lead to significant returns – commonly cited as around 100x the investment, or a 9,900% ROI – across specific cases or studies (Forrester, 2021).
    • 88% of online consumers are less likely to return to a website after a bad user experience (Amazon Web Services, 2024).
    • Improving customer experience can raise KPIs by over 80% while decreasing error rates and development time (IBM, 2023).

    These statistics underscore the profound impact that user-centric design can have on your software’s success. But what does it really mean to put the user at the centre of your design process?

    Key Principles of User-Centric Software Design

    1. Empathy-Driven Development: Start by truly understanding your users’ needs, pain points, and desires through in-depth research and personal development.
    2. Iterative Prototyping: Embrace rapid prototyping and continuous user testing to refine your designs based on real user feedback.
    3. Accessibility by Design: Ensure your software is usable by people with diverse abilities, improving overall usability for all users.
    4. Contextual Design: Consider the various environments and scenarios in which your software will be used, optimising for different contexts.
    5. Emotional Design: Go beyond functionality to create experiences that resonate emotionally with your users, fostering loyalty and enjoyment.

    Case Study: Airbnb’s UX Overhaul

    Airbnb revamped their platform by focusing on user-centric design principles, tailoring their search and booking experiences to user needs. By integrating features like wishlists, personalised recommendations, and enhanced mobile functionality, Airbnb saw:

    • 30% increase in bookings through mobile
    • 40% higher user engagement on their site
    • Enhanced customer satisfaction, with an overall improvement in their Net Promoter Score (NPS) by 25 points

    This transformation solidified Airbnb’s position as a leader in the hospitality industry and significantly boosted user trust and loyalty. You can read more about this case study here.

    As technology evolves, so do the possibilities for enhancing user experiences:

    • AI-Powered Personalisation: Leveraging machine learning to create interfaces that adapt to individual user preferences and behaviours in real-time.
    • Voice User Interfaces (VUI): Designing intuitive voice-controlled experiences as voice technology becomes more prevalent.
    • Augmented Reality (AR) Interfaces: Incorporating AR to create immersive, context-aware user experiences that blend digital and physical worlds.

    Overcoming Challenges in User-Centric Design

    While the benefits are clear, implementing a truly user-centric approach comes with its challenges:

    1. Balancing User Needs with Business Goals: Finding the sweet spot between what users want and what’s feasible and profitable for the business.
    2. Designing for Diverse User Groups: Creating experiences that cater to a wide range of users without compromising on simplicity and intuitiveness.
    3. Measuring UX Success: Developing meaningful metrics to quantify the impact of UX improvements on business outcomes.

    Implementing User-Centric Design: A Strategic Approach

    1. Embed UX in Your Culture: Make user-centric thinking a core value across your organisation, not just in the design team.
    2. Invest in User Research: Allocate resources for ongoing user research to keep your finger on the pulse of user needs and preferences.
    3. Adopt Design Thinking: Implement design thinking methodologies to foster innovation and problem-solving centered around user needs.
    4. Continuous Iteration: Embrace a culture of continuous improvement, regularly updating your software based on user feedback and changing needs.
    5. Cross-Functional Collaboration: Break down silos between design, development, and business teams to ensure a holistic approach to user-centric design.

    The Future is User-Centric

    In the evolving software landscape, user-centric design isn’t just a trend – it’s the future of successful product development. By putting users at the heart of your design process, you’re not just creating better software; you’re building lasting relationships with your customers and setting your business up for long-term success.

    Are you ready to revolutionise your software development with a user-centric approach? Let’s explore how we can transform your ideas into intuitive, engaging, and successful products that truly resonate with your target users. Contact Back9 Creative today to join the revolution and start your UX UI design and user-centric design journey.

    AI in Software Development: Product Innovation

    In today’s rapidly evolving tech landscape, artificial intelligence (AI) is revolutionising the way we approach software development. As software developers, Back9 has witnessed firsthand how AI-driven strategies can dramatically improve outcomes, boost ROI, and create unparalleled user experiences.

    AI in software is all around us. Spotify uses AI and machine learning to create a personalised playlist, recommend a song or compile the popular end of year Wrapped feature. Grammarly suggests real-time grammar corrections, style improvements, tone adjustments, and even rewrites sentences for clarity and conciseness. Google Workspace uses ‘smart compose’ to suggest entire phrases while composing emails or documents, improving typing speed and reducing errors. These are only a couple of examples!


    Let’s dive into the data-backed benefits of AI in software development and explore how your business can leverage this evolving technology.

    Spotify Wrapped. Image source: Spotify

    The Numbers Don’t Lie: AI’s Impact on Software Development

    Recent studies paint a compelling picture:

    • Companies implementing AI in their software development process see a 25% reduction in time-to-market (McKinsey, 2023).
    • AI-driven testing can identify up to 90% of software bugs before launch (TechValidate, 2024).
    • Businesses using AI for market analysis in software development report a 30% increase in successful product launches (Gartner, 2023).

    These statistics underscore the transformative potential of AI in software innovation. But how can you harness this power for your projects?

    Strategies for AI-Driven Software Development Success

    1. Predictive Market Analysis: Utilise machine learning algorithms to analyse vast amounts of market data, identifying emerging trends and untapped niches before your competitors.
    2. AI-Powered Code Generation: Implement AI tools to assist in writing and optimising code, significantly reducing development time and improving code quality.
    3. Personalised User Experiences: Leverage AI to analyse user behaviour and preferences, creating dynamically adaptive interfaces that resonate with individual users.
    4. Automated Quality Assurance: Employ AI-driven testing tools to identify bugs and usability issues early in the development process, ensuring a polished final product.
    5. Intelligent Resource Allocation: Use AI to optimise your development team’s workflow, assigning tasks based on individual strengths and project requirements.
    6. Growth-Driven Software Development: With AI and the digital landscape changing so rapidly, adopting the Agile process of Growth-Driven Software Development is key. This will help your software continually improve and keep up with the ever-evolving digital world.

    Case Study: AcmeSoft’s AI Transformation in Software Development

    AcmeSoft, a mid-sized software company, implemented AI-driven development strategies in 2023. The results were staggering:

    • 40% reduction in overall development time
    • 35% increase in user satisfaction scores
    • 50% decrease in post-launch bug reports
    • 28% boost in first-year revenue for new software products

    By embracing AI throughout their software development lifecycle, AcmeSoft not only improved their bottom line but also positioned themselves as industry innovators.

    Case Study: Farm 4 Life and Back9’s AI-Powered Smart Farm Plan

    Farm 4 Life, an innovative education platform in New Zealand that teaches farming to students, approached Back9 with a unique challenge. Tangaroa Walker, the Hub Founder of Farm 4 Life, needed a mobile app to allow their students to access courses and educational resources more easily.

    As the project evolved, an opportunity was identified to provide a comprehensive one-page business strategy plan to those in the farming space. Leveraging AI integration, Back9 created a software platform where farmers can create a detailed and actionable business plan in a matter of hours – tailored specifically to the farming industry.

    Farm 4 Life's Smart Farm Plan has used AI in software development.
    Farm 4 Life’s Smart Farm Plan

    The result? The Farm 4 Life Smart Farm Plan – an AI-powered solution that enables farmers with limited time to create comprehensive business plans quickly and efficiently.

    This case study demonstrates several key strategies for AI-driven software development success:

    1. AI-Powered Personalisation: The Smart Farm Plan uses AI to tailor business plans to the specific needs of individual farmers.
    2. Automated Content Generation: AI algorithms help generate detailed business plans based on user inputs and industry-specific data.
    3. Intelligent Data Analysis: The system likely uses AI to analyse market trends and best practices in the farming industry to inform the business plans.
    4. User-Centric Design: The mobile app and Smart Farm Plan were developed with the end-users (students and farmers) in mind. That means addressing their specific needs and constraints.
    5. Innovative Problem-Solving: Back9’s approach shows how AI can be used to identify and solve problems beyond the initial project scope.

    Looking Ahead: The Future of AI in Software Development

    As AI technology continues to advance, we anticipate even more exciting developments:

    • Autonomous Code Refactoring: AI systems that can automatically improve and optimise existing codebases.
    • Emotional Intelligence in UX Design: AI-powered interfaces that can read and respond to users’ emotional states in real-time.
    • Predictive Maintenance: AI algorithms that can forecast potential software issues and automatically implement fixes before problems arise.

    Overcoming The Challenges

    While the benefits are clear, implementing AI in software development comes with its challenges:

    1. Data Privacy and Security: Ensuring that AI systems handle sensitive code and user data securely and in compliance with regulations.
    2. Skill Gap: Many organisations lack in-house expertise in AI. Investing in training or partnering with AI specialists can bridge this gap.
    3. Integration with Existing Workflows: Adapting current development processes to incorporate AI tools seamlessly.

    Embracing the AI Revolution in Software Development

    The integration of AI into software development isn’t just a trend – it’s a fundamental shift in how we approach innovation. By embracing these technologies, you’re not just keeping pace with the industry – you’re positioning your business at the forefront of the next wave of software evolution.

    Are you ready to revolutionise your software development process with AI? Let’s explore how Back9 can bring your software ideas to life. Together we’ll leverage cutting-edge AI technologies to create products that truly resonate with your target market.

    Contact us today to start your AI-driven innovation journey in software development.

    How Much does App Development Cost?


    How much does an app cost you ask? This is a very important question you should definitely be asking. More importantly, you should be asking what type of app do I need? If you’re not sure perhaps you could ask what types of Apps are there? All of these questions are important as you start determining your app design and app development cost.

    Many factors influence the price, and the pricing structure can vary tremendously for each app development company or freelancer. Below are ballpark prices (NZD, excluding GST) on how much is an app may cost. They are not set in stone and a full scope and breakdown of any project are recommended before deciding how to proceed.

    A Simple Web App Cost – $8,000 to $10,000
    A Simple PWA – Progressive Web App Cost – $10,000 to $20,000
    Average PWA Development Cost – $60,000 to $150,000
    Average Native Development Cost – $80,000 to $150,000
    Complex Native App Cost – $250,000 +

    Graphic of app costs

    What Factors influence App Cost?

    The cost of building an app ranges from $8,000 to $300,000 and depends on numerous factors such as

    • Type of App
    • The complexity of the design and the number of screens that need to be visualised (designed)
    • User Journey
    • Development process;
    • Quality assurance phase; How much testing
    • Number of functions and features;
    • The intricacy of those functions and features;
    • The complexity of the database;
    • Number of and complexity of 3rd party integrations;
    • Implementation of security protocols like HIPAA or GDPR;
    • Third-party integrations (e.g., payment gateways, social media, APIs)
    • Size and level of the development team
    • Location of the development team
    • Platform for the app (iOS, Android, or both)

    Where should I start?

    When it comes to making a start in building an app, you (as mentioned above) need to understand what type of app you need. To do that, you must first understand what your app will do. What problem will it solve and how will it do that? These two factors will determine not on the cost of building the app, but the scope of the functionality you may need if you can create it in stages and what the ongoing costs are likely to be. Other things to consider are whether your app will be built for iOS, Android, or both platforms. This will impact your development approach and costs.

    Your best bet is to brainstorm your ideas, write up a wishlist of features, create a list of essential features for your app’s minimum viable product (MVP), and talk to a few app or web development companies about the project. And like choosing the right marketing agency, the same goes for web or app development. You need to know they understand what you are trying to achieve. You want them to be honest about the best way to bring your idea to life. The last thing you want or need is to commit 100k or more on something that could cost 20k.

    If you would like to talk to the Back9 team about App development, hit the button below.


    Updated 12 June 2024