If you’re searching for the Best CRM in NZ, you’ve likely noticed there’s no shortage of options. But not all CRMs are created equal, and many tools that claim to be CRMs (like Monday.com or Asana) fall short of what true customer relationship management software should offer.
This guide breaks down five of the top CRM platforms used by Kiwi businesses today—what they do well, who they’re best for, and what to watch out for—so you can make an informed decision.
What Makes a CRM the “Best”?
A genuine CRM system is built to:
- Centralise all customer data
- Track communications, interactions, and tasks
- Automate marketing, sales, and service workflows
- Help teams close more deals and retain customers
Many tools market themselves as CRMs, but unless they support lead pipelines, customer lifecycle management, and robust automation—they’re just glorified task boards.
Best CRM NZ: Our Top Picks for 2025
1. Amplify CRM (by Back9) – Best All-in-One CRM for NZ-Based Businesses
Strengths:
- Full CRM suite with sales, marketing, customer service, and automation
- Includes AI-powered tools like the “AI Employee” for instant customer handling
- Built-in reputation management, review requests, email, SMS, funnels, live chat
- NZ-based support, local hosting, and fast onboarding
Best for:
Small to medium-sized NZ businesses wanting to turn their digital marketing efforts into an ever-evolving digital asset, with the added bonus of a local partner and real support.
Why it’s a top choice in NZ:
Amplify offers everything most Kiwi businesses need, without the bloat or cost of enterprise tools. You get a powerful platform and a real team behind it, helping you grow month by month. It’s ideal for teams who want fast results, less tech stress, and scalable automation from day one.
Amplify HQ offers a great deal of flexibility from running individual modules to preset packages starting at just $79 NZD (excluding GST) per month.
2. SharpSpring (by Constant Contact) – Best Mid-Range CRM for Growing Teams
Strengths:
- Affordable pricing for marketing automation, sales, and lead tracking
- Solid feature set including email workflows, lead scoring, and form tracking
- Designed for agencies and growing service businesses
What to consider:
The user interface in SharpSpring can feel dated, and setup requires more manual configuration than other platforms. Once it’s built out, though, it performs reliably.
Best for:
Marketing agencies or B2B companies needing a cost-effective HubSpot alternative.
Here’s an Honest comparison between SharpSpring and Salesforce
3. HubSpot CRM – Best for Larger or Marketing-Led Teams
Strengths:
- Slick interface, detailed analytics, and a full suite of marketing tools
- Wide adoption across NZ with lots of certified local partners
- Free plan available to get started
Limitations:
While HubSpot’s free tier is a great entry point, it lacks key automation and reporting features. As your team grows, pricing quickly scales up—making it better suited for larger businesses with dedicated marketing and sales departments.
Best for:
Mid-to-large businesses that want marketing-first CRM tools and have a budget for scaling. For decent feature you should expect to spend around 2000 AUD per month
4. Zoho CRM – Best Budget CRM with Flexible Features
Strengths:
- Cost-effective and scalable
- Good feature range for the price, including automation and integrations
- Integrates with the wider Zoho business app suite
Best for:
Tradies, consultants, and small businesses looking for an affordable CRM without the frills.
Considerations:
Zoho is powerful but can be overwhelming at first. It’s best for businesses willing to invest time in learning the platform and doing some DIY setup.
5. Salesforce – Best Enterprise CRM for Complex Needs
Strengths:
- Endless customisation and advanced reporting
- Ideal for managing multiple teams, locations, and services
- Built to integrate with large-scale operations
Best for:
Enterprise organisations or corporates with big budgets and in-house IT support.
Why it’s in the top 5:
Salesforce is a global leader for a reason. But for most small businesses, it’s simply overkill—unless you need highly customised workflows or deal with large data volumes.
What’s Not a CRM?
Many tools claim to be CRMs but don’t include core functionality like pipeline tracking, automation, or customer communication history.
These aren’t true CRMs (without heavy customisation):
- Monday.com
- ClickUp
- Notion
- Trello
- Airtable
- Tradify
These are great for project or task management, but they won’t help you manage leads, automate follow-ups, or track customer lifetime value.
Choosing the Best CRM for Your NZ Business
Ask yourself:
- What’s your biggest bottleneck—lead generation, follow-up, or service delivery?
- Do you need automation, or just better contact management?
- Do you want local support, or are you happy self-managing?
- What’s your monthly budget?
Your answers will guide which CRM fits best. Here’s a quick cheat sheet:
CRM | Best For | Price Range |
---|---|---|
Amplify | NZ-based businesses wanting support | $$ |
SharpSpring | Marketing automation on a budget | $$ |
HubSpot | Marketing-led, mid to large teams | $$$ |
Zoho | Small businesses on a tight budget | $ |
Salesforce | Large, enterprise-level setups | $$$$ |
Final Thoughts: What’s the Best CRM in NZ?
There’s no one-size-fits-all answer. But if you’re after the Best CRM NZ businesses can actually use, the key is choosing something that fits your workflow, team size, and growth goals.
- Go with Amplify if you want local help from us at Back9 and an all-in-one platform that works out of the box.
- Use SharpSpring if you want powerful automation and are comfortable with setup.
- Choose HubSpot if you’ve got a solid budget and a marketing-focused team.
- Try Zoho if cost is key and you’re happy customising.
- Pick Salesforce if you need advanced solutions at an enterprise scale
