Get Ready to Grow Your Electrical Business

Create a Digital Marketing Roadmap to Success

 

Identify Your Marketing and Growth Goals

If you’re asking how to grow your electrical business, the first step to achieving success is to identify your goals. You need to ask yourself questions like: How much growth do I want or need? What is my capacity for clients? Who are my ideal clients? By getting clear on your goals you’ll be able to tailor your marketing strategy to ensure you hit them.

Identify Your Ideal Client

To grow your electrical business you’ll need to also identify your ideal client. In marketing, this is often referred to as your buyer personas. Ask yourself questions such as who is most likely to buy your services, what do they need? And what are their pain points? Where do they hang out? Knowing this information will help you craft the right messaging and create content that is helpful and relevant to them. This also helps nurture them along their buyer’s journey to becoming a customer, One thing to keep in mind is that Marketing is not about you, it is about your customers, so try to avoid talking about yourself too much.

Craft Your Messaging

Messaging is a huge part of creating a good brand. Your messaging is what you say and how you say it – visually or written. It’s often the first interaction a prospect will have with your business, so tone and messaging are really important. So once you know who your ideal customer is, it’s time to craft your messaging. Consider the words you use and make sure they are in line with your ideal customer’s needs and goals. This will help create a connection between you and your target audience, leading to more sales and more customers.

Media Channels to grow your electrical business

The next step is to select your media channels.

So understanding the difference between messaging and channels is really important. Think about where your ideal customer probably spends time and what platforms they use. You’ll want to focus on those and create content tailored to each one. Often media channels such as Facebook and other social media are categorised as ‘marketing’ in people’s minds. In actual fact, these are media channels to distribute your marketing message. Other channels could include a website, blog, google ads network, radio, television, print etc.

Implement Your Plan

Finally, the most important step is to implement your plan. This involves creating actions from the plan and getting them done.

Sounds easy right? Well yes and no. Marketing a business is a massive task – and it’s a full-time job itself. As is starting and running an electrical business. (or any business for that matter) You need to decide if you need to hire a marketing person or whether you should hire a marketing agency to help you. There are pros and cons to both of course.  with this and ensure that your plan is accurately executed. They can also help you measure your success and identify potential areas of improvement.

 

Back9-Creative-Digital-Marketing-Roadmap-Advert

How much does Marketing cost?

A lot of people want to know and always ask us “how much does marketing cost?”

Well, a lot of experts out there say 7-10% of your revenue should be spent on marketing and advertising. And whilst that’s a good but very rough guide, I don’t believe the answer is that easy. And that’s especially the case if you are a mid-sized business. It is easy for massive companies to throw millions if not billions at ad campaigns known as ‘branding’ to reinforce their brand. It’s easy because they have the revenue coming in so they, therefore, have the budget to spend.

This of course is a form of traditional ‘outbound’ marketing. Often it is ego driven and because we have grown up seeing this type of advertising and/or marketing from these big companies like Coca-Cola, Nike, Mcdonalds, and more, we think this is what we have to do to get our name ‘out there’.

But the traditional outbound – or scattergun approach is not sustainable for small and medium businesses – not even in the short term. So if you’re still advertising on the radio or in the newspaper, STOP!

There’s a better way. You need to stop throwing your hard-earned money away on marketing and/or advertising that is nothing more than an expense… Small and medium businesses need to adopt an Inbound marketing philosophy.

Quote-about-advertising-and-marketing-cost-for-radio-and-newspaper-ads

How much does Inbound Marketing Cost?

At the end of the day, it depends on a variety of factors… It depends somewhat on the size of your business, your customers (target market), and your goals.

But most importantly – how can you measure the returns or ROI? And even more so what do the returns look like? If you could buy a $100 note for $20 – how many would you buy? As many as you could afford right? So if your marketing and advertising can return 5x what it costs – is it still a cost? NO! it’s an investment. So the question should be how much should you invest in marketing!

How much should you spend on Marketing?

It is easy to for me to sit here and say (well write) that you should spend X amount and marketing cost should be $1000 or $5000 per month… But it is too subjective to give a definitive figure. Much like the analogy above where you could buy $100 for $20 it depends on what you have to spend, upfront and ongoing. What you need to also weigh up is whether can you afford to pay an expert and sustain the investment until it starts to pay off. In general terms, it’s best to start the investment smaller and grow it once you can get the right data to see what actually works best – and what doesn’t.

Without a purpose, or strategy thought you’re essentially driving along with a blindfold. So the first place to start is with a plan. A Roadmap. At back9 we offer a simple digital marketing roadmap, that helps clients define their audience and their goals. A roadmap helps you see the destination, which gives you direction. Then all you need is the drive to get there.

Our digital marketing roadmap is 1495 + GST and is eligible for up to 50% government funding in NZ.

Back9-Creative-Digital-Marketing-Roadmap-Advert

Good Marketing Costs you nothing!

Whilst of course nothing in business is guaranteed, If you have a good product or a good business model, then there’s no real reason why marketing and/or advertising should be a cost. Good marketing is and should be measurable, and therefore it should also pay for itself. And if it pays for itself, it is an investment. Knowing what to measure and how to do that is a little more complicated, and may require working with a marketing expert if you want to reach your full potential. How do you choose the right marketing agency for your business? Well good old-fashioned research, Choose someone you connect with and share values with. Someone with proven results too.

SharpSpring vs Infusionsoft (by Keap) Which is best for you?

When it comes to marketing automation software, there are a lot of options out there. But two of the top contenders are SharpSpring and Infusionsoft (by Keap). Both offer powerful features that can help businesses streamline their marketing efforts. But which one is right for your business?

Let’s take a wee look at both SharpSpring and Infusionsoft (by Keap) to compare pricing and features.

Pricing Plans

SharpSpring offers four different plans, ranging from the Basic plan at $450/month to the Enterprise plan at $1,500/month. The Basic plan includes up to 5,000 contacts while the Enterprise plan includes up to 500,000 contacts. All plans include unlimited users, email campaigns, landing pages, forms, automation rules, tracking pixels, and more.

Infusionsoft also offers four plans ranging from the Growth plan at $99/month to the Max Classic plan at $379/month. The Growth plan includes up to 500 contacts while the Max Classic plan includes up to 25,000 contacts. All plans include unlimited users and access to email campaigns, custom forms and landing pages as well as basic automation rules.

SharpSpring vs Infusionsoft Features

SharpSpring offers a wide range of features including email campaigns, lead scoring & grading tools as well as social media monitoring & listening tools. It also offers an in-depth analytics suite that allows you to track leads by source or campaign and even monitor customer engagement with emails or other content pieces. Additionally, it has dynamic content capabilities that allow you to create personalised messages for each recipient based on their interests or past interactions with your brand.

Infusionsoft (by Keap) also provides many powerful features such as lead capture forms and automated workflows for sales follow-up sequences or other marketing activities. It also has advanced reporting capabilities so you can track leads by source or campaign as well as measure ROI on various marketing activities. Additionally, it offers e-commerce integrations so you can track purchases made directly through your website or other online stores like Shopify or Amazon Webstore.

 

When it comes down to choosing between SharpSpring vs Infusionsoft (by Keap), it really depends on your business needs and budget constraints. Both offer powerful features but SharpSpring may be better suited for larger businesses due its higher contact limits per plan tier while Infusionsoft (by Keap) may be better for smaller businesses due its lower pricing options per tier contact limit. Ultimately though, only you know what will work best for your business so do some research before making any decisions!

5 Reasons You Need a Chatbot on Your Website

What is a Chatbot?

Before we discuss why you need a chatbot… First things first. Let’s just cover off what a chatbot actually is.

A chatbot is a computer program that simulates human conversation through artificial intelligence. It can interact with people via text, audio, or video and provide automated responses to their questions. Chatbots can be used to answer customer service inquiries, provide product recommendations, and even help people make decisions by guiding them through conversations.

Make your website work for your visitors!

Are you considering adding a chatbot to your website? If so, you’re not alone. An increasing number of businesses are using chatbots to enhance the customer experience and provide better service. Let’s take a look at five reasons why chatbots are a wise addition to any business website.

Cost Savings

A chatbot can reduce your overhead costs significantly by automating repetitive tasks that would otherwise require manual labor. By removing mundane tasks from your employees’ workloads, they can focus on more important tasks that require human attention. The cost savings associated with automation are immense and often underestimated by business owners. Additionally, chatbots can be set up quickly and easily and some of them even come pre-programmed with industry-specific scripts that make setup a breeze.

Enhanced Customer Service

Chatbots allow customers to ask questions in real time without waiting for someone to answer their inquiries. This means customers don’t have to wait for an email response or be placed on hold while they wait for an operator to pick up the phone. Furthermore, since bots are programmed with natural language processing (NLP), they can understand what customers need and respond accordingly, providing quick, helpful answers in no time at all.

Increased Engagement

When people visit your website, chances are they want something—whether it’s information about products or services or assistance with an issue they’re having. A chatbot allows customers to get immediate answers and encourages them to engage with your business which could lead to increased revenue. Additionally, because bots provide answers quickly and accurately, customers are more likely to return in the future as well as recommend your business to others.

Easy Integration

Chatbots can be integrated into almost any existing website platform or CRM system with ease. CRM and marketing automation software such as SharpSpring by Constant contact or Hubspot offer solutions for chatbots too. A lot of web platforms offer plugins that make it easy to add bots directly into your site without the need for coding knowledge or expertise. Additionally, custom integrations can be tailored specifically for your needs if needed.

Data Analysis & Insights

Data-driven marketing is the key to success online. One of the most powerful aspects of using chatbots is their ability to analyze customer data in order to identify trends and improve overall performance over time. Bots provide valuable insights into customer behavior which can help you better understand how people interact with your website and what changes might need to be made in order for it perform better online. This data can help inform marketing strategies as well as product development efforts down the line!

 

Focus on user experience and win more work.

So as you can see, incorporating a chatbot into your website has many advantages… Website visitors in this day and age expect almost immediate responses. So it just makes sense to have an answer on hand 24/7. A chatbot can offer this. It’s not all smooth sailing though. If you want your website to really perform – and that includes a chatbot, then you need to train it. Educate it. A website is like a staff member – The more knowledge and training you give them – the higher the level of service and results you can expect. put in the hard yards, create quality relevant content and you will reap the rewards. Only then will you truly realise just how much revenue your website can generate.

What Industries Need Marketing?

Whether you are a startup business or a well-established company, marketing is essential for success. So when we talk about industries that need marketing, who comes up the most? Well, it’s hard to narrow that down. It’s so important to remember that all businesses need marketing. But there are some industries that have to use it more than others. Let’s take a look at some of these industries and how they use marketing to reach their target audience.

Industries that Need Marketing

Retail Industry

The retail industry is heavily dependent on marketing and advertising due to its highly competitive nature. Retailers must create unique and effective campaigns in order to differentiate themselves from their competitors and attract customers. They rely on advertising, public relations, direct mail campaigns, social media strategies, and more. In saying that, the biggest opportunity for any retail business, is online. And by online I mean e-commerce. If you own a retail business and are not selling online. Now is the time to start. Additionally, e-commerce offers the ability to integrate data-driven strategies. Things such as email marketing, marketing automation, and retargeting ads are highly measurable and effective.

Food Industry

one of the Industries that need marketing more than most is also The food industry. It’s also highly competitive and needs effective marketing strategies in order to stand out from the crowd. Restaurants, cafés, bakeries, catering companies – all these businesses need enticing visuals and wording to draw people in through digital marketing channels such as websites and social media platforms. Additionally, food companies can reach out directly to potential customers through coupons or special deals sent via email or text message campaigns.

Technology Industry

The technology industry is among the industries that need marketing too. It’s rapidly changing and evolving as new products are constantly being released. Companies in this sector must stay ahead of the competition by creating a powerful online presence with strong visuals and appealing messaging that entices customers into making purchases or downloading apps. Additionally, technology companies should be leveraging influencers within their niche who can share their products with a wider audience.

Construction/Building Industry

In the building industry, it might be tempting to think that you’re already busy enough and don’t need any more work. However, marketing is a way to ensure that your business doesn’t suffer from feast-or-famine syndrome – no industries are exempt from this rule, and that includes the construction sector. If you want to know how to grow your building business, then investing in marketing is a key component. By attracting and converting leads, your sales pipeline of work can remain full. And your business can remain steadily busy.

Marketing is essential for all businesses

If you want to succeed regardless of your industry type, Marketing is essential. However, there are certain industries where it is especially important for reaching potential customers. The retail industry relies heavily on attractive visuals and messaging while the food industry needs enticing imagery for driving sales; meanwhile, the technology industry requires staying ahead of trends with a strong online presence. Ultimately no matter what type of business you run, having an effective marketing strategy is key for achieving success! Bt what you must remember is Marketing is not about you. It is about your [potential] customers.

Why We Don’t Build Websites with Squarespace

At Back9 Creative Studio, we’re passionate about building websites that genuinely grow your business. Squarespace has its perks, sure—but here’s why it’s not our platform of choice…

The Illusion of Simplicity

Squarespace markets itself on being beautifully simple, and on the surface, it is. Yet simplicity can be deceptive. Businesses constantly change, needing flexibility and adaptability. Its structured templates look great initially but can quickly become restrictive when your business demands more sophisticated functionality.

Limited SEO Potential

Yes, Squarespace offers basic SEO features. However, achieving real competitive advantages in search rankings requires precise control and advanced optimisation capabilities. It really provides only the basics, lacking the tools needed to truly dominate organic search. Businesses looking for growth should aim beyond the SEO essentials that Squarespace provides.

Slow Performance, Hidden Costs

Behind Squarespace’s visually appealing templates lies bloated code, which can significantly slow your site. Site speed matters—it’s crucial for user experience and Google rankings. Moreover, Squarespace pricing is listed in USD, adding fluctuating exchange rates into your budgeting equation. Plus, money spent with Squarespace doesn’t contribute to New Zealand’s local economy or support Kiwi hosting businesses.

Proprietary Constraints vs Open Source Freedom

Squarespace is proprietary, meaning you’re locked into their ecosystem with limited flexibility. You don’t own your website; you’re effectively renting space. In contrast, open-source platforms offer full control, allowing you to customise freely and scale without restrictions. This freedom aligns far better with our mission to empower businesses digitally.

Scalability Roadblocks

Your website must scale seamlessly with your growing business. Squarespace, although convenient early on, often falls short when businesses need advanced customisation or functionality. Transitioning from a templated platform like this later can be complex and costly. Why start your journey on a platform that can’t comfortably handle your eventual growth?

Lack of True Customisation

While Squarespace templates can be beautiful, they lack true uniqueness. Your brand deserves a distinctive online identity, one not shared by countless other Squarespace sites. Real customisation involves building your digital presence exactly as you envision—something Squarespace’s template-driven approach doesn’t readily allow.

Server Location and Data Control

With Squarespace, you have limited control over where your data is physically stored. Server location matters for site performance, compliance, and security. Local hosting provides faster load times, clear compliance with New Zealand data laws, and keeps your digital assets closer to home.

Collaboration Over DIY Isolation

We deeply value collaboration at Back9 Creative Studio. Squarespace’s do-it-yourself approach can leave businesses isolated, troubleshooting problems alone. We believe websites should emerge from genuine partnership, working closely together to create something exceptional—not leaving you stranded when things go awry.

In a Nutshell

We’re not anti-Squarespace; we’re pro-customisation, pro-flexibility, and pro-growth. Choosing Squarespace is like grabbing a ready-made sandwich—convenient, yes, but limited in choice and flavour. At Back9 Creative Studio, we prefer crafting gourmet digital experiences: fully optimised, beautifully unique, and perfectly tailored for lasting business success. Your business deserves nothing less.